Is there a limit on the number of claims I can make?
You may file two claims in a rolling 12-month period.
Can I cancel?
Yes, you can cancel your plan at any time. Please contact your carrier to cancel your plan.
Where can I get a copy of the Terms and Conditions?
Terms and Conditions
How do I file a claim?
You can file a claim online at claims.goevstar.com 24/7 365 days a year.
When can I make a claim?
If you purchased your phone when you purchased the plan from your carrier, you can make a claim on day one.
If you are using a previously owned phone, the wait period to make a claim is 30 days.
After I file a claim, how does my phone get fixed?
Depending on the type of issue you have with your phone, you will either send your phone in for repair
or take it to a local repair shop. You’ll receive specific instructions on what you need to do.
What are the service fees?
Your service fee will vary depending on your phone model
and issue. When you file your claim, you will be instructed on the amount to pay.
Is there a limit on the number of claims I can make?
There are unlimited claims per the term with the liability limit being the retail price of your charger.
Can I cancel?
Yes, you can cancel your plan at any time. Please contact EVSTAR to cancel your plan.
Where can I get a copy of the Terms and Conditions?
Terms and Conditions
How do I file a claim?
You can file a claim online at claims.goevstar.com 24/7 365 days a year.
When can I make a claim?
You can make a claim at any time during the term of the plan.
After I file a claim, how does my charger get fixed?
Depending on the type of issue you have with your charger, we will either send a replacement cable or charger to your home and then our team will schedule our expert to perform the installation of the part or the charger.
What are the service fees?
There is no service fee for your EVSE plan.
Can I cancel?
Yes, you can cancel your plan at any time. Please contact EVSTAR to cancel your plan.
Where can I get a copy of the Terms and Conditions?
Terms and Conditions
How do I file a claim?
You can file a claim online at claims.goevstar.com 24/7 365 days a year.
When can I make a claim?
You can make a claim 30 days after you purchase the plan.
There is a 30-day wait period from the time of purchase to make a claim.
After I file a claim, how does my device get fixed?
Depending on the type of device and the nature of your issue, you will either send your device in for repair, take it to a local repair shop,
or our team will schedule home repair.
You’ll receive specific instructions on what you need to do.
In specific instances, you may be reimbursed for your device or your device may be replaced with a like-make and model.
What are the service fees?
Your service fee will vary depending on your device. When you file your claim, you will be instructed on the amount to pay when making your claim.